Please note: we only deliver to your home address!
If you prefer your parcel to be left at a designated spot around your home, you can arrange this yourself via DHL’s Track & Trace service.
Please keep in mind that if you choose this option, we cannot take responsibility for any loss or damage.

To ensure your order arrives safely, we recommend having it delivered directly to your doorstep.

Belgium & Luxembourg:
We deliver with Bpost from Monday to Saturday between 09:00 and 18:00. If you're not home, Bpost will attempt redelivery or drop off your parcel at a service point.

Delivery Costs

We offer free shipping on all orders from €35. For orders below this amount, we charge a standard fee of €4.95.

Returns

Return Process

We're sorry to hear that your order didn't meet your expectations. We’ve carefully selected every scent, but of course, you may return your order without stating a reason — as long as you notify us within 14 days of receiving it. After that, you’ll have another 14 days to send back the product(s).

If your item is broken or damaged, please do not throw it away! Send us photos of the condition it arrived in so we can improve our service and offer a proper solution together.

Note: Returns are only accepted if the item is unused and undamaged.

Refunds

We will refund the full purchase amount as soon as possible — and no later than 5 business days after cancellation. The refund will be made using the original payment method. We may wait to process your refund until we’ve received the goods or proof of return.

Transportation and Costs

You can drop off your return at a nearby DHL point free of charge — just make sure to contact us first. We’ll provide the necessary return instructions.

Prefer another shipping carrier? That’s also possible, but in that case, the shipping costs will be at your own expense.

For all return inquiries, please contact us at service@kiesgeurig.nl.

FAQ

Looking for information that is not listed on this page? Our  FAQ page  provides additional information from frequently asked questions about delivery and returns.